Hey there, beauty lover! At Whimsical Wigs, we totally understand that sometimes, a wig just doesn’t turn out to be what you imagined. No worries! We’ve got your back with our 15-day return policy. Let’s break it down, so you know exactly what to expect when it comes to returns.

🗓️ Our 15-Day Return Window

So, here’s the deal: you have 15 days from the moment you receive your wig to let us know you want to return it. We want you to be thrilled with your choice, and if you’re not, we’re here to help you fix that!

🎯 What Can You Return?

Now, before you start the return process, it’s super important to know that your wig must meet a few simple requirements to be eligible for a return:

• Condition: Your wig should be in the same condition you received it—think unworn and unused.
• Tags & Packaging: Make sure it still has all its original tags attached and is in its original packaging. We want it to be just as pretty for its next adventure!
• Proof of Purchase: You’ll need to include your receipt or some sort of proof of purchase. It helps us track everything down smoothly.

📧 How to Kick Off a Return

Ready to start your return? Awesome! Here’s how to do it:

1. Drop Us a Line: First things first, shoot us an email at support@whimsicalwigs.com. Just let us know you’d like to return your wig, and we’ll take it from there!
2. Return Shipping: If your return is accepted (which it usually is, as long as everything checks out), we’ll send you a prepaid return shipping label. We’ll also give you all the instructions you need on how and where to send your package back.
3. Important Note: Please remember: if you send your wig back without requesting a return first, we won’t be able to accept it. We really want to make this process as smooth as possible, so just follow those steps!

🔍 Inspecting Your Order

When your fabulous new wig arrives, we recommend giving it a little inspection. If you notice anything wrong—like it’s damaged, defective, or just not what you expected—reach out to us immediately! We want to evaluate the issue and make it right for you, so don’t hesitate to contact us.

🚫 Exceptions: What Can’t Be Returned?

While we’d love to take everything back, there are some exceptions to our return policy. Unfortunately, we can’t accept returns for:

• Perishable Goods: Think food, flowers, or plants. We can’t accept those back!
• Custom Products: If it’s a special order or personalized item, it’s yours to keep.
• Personal Care Goods: For hygiene reasons, personal care items (like beauty products) can’t be returned either.
• Hazardous Materials: Sorry, but no returns on hazardous materials or flammable liquids.

Also, just a heads-up: we can’t accept returns on sale items or gift cards. If you’re ever unsure about something, just ask us! We’re happy to help.

🔄 Exchanges? Not This Time!

We know it can be disappointing, but right now, we don’t accept exchanges. If you want a different style or color, it’s best to return your current wig and then place a new order for the one you really want!

💰 Refunds: What to Expect

Once we receive your returned wig, we’ll inspect it to make sure it meets our return criteria. After that, we’ll notify you about whether your refund is approved or not. If it is approved, you’ll be refunded automatically to your original payment method within 10 business days. Just a little reminder: it might take your bank or credit card company some extra time to process and post the refund, too. If more than 15 business days have passed since we approved your return and you still haven’t seen your refund, please reach out to us at support@whimsicalwigs.com. We’ll get right on it!

💬 We’re Here for You!

Remember, at Whimsical Wigs, your satisfaction is our top priority! If you have any questions or need assistance with anything—whether it’s about returns, exchanges, or just wig styling tips—don’t hesitate to get in touch. We’re just an email away at support@whimsicalwigs.com.

Thank you for choosing Whimsical Wigs, and we hope to help you find the perfect look! Happy wig shopping! 🎉