Got questions? No worries, we’ve got the answers!

1. 🛒 How do I check the status of my order?

Wondering where your fabulous wig is? We’ve made it super easy to track your order! Simply visit our Track Orders page and enter your tracking number. You’ll be able to follow your wig’s journey from our warehouse straight to your doorstep. 💁‍♀️
Once you place your order, it gets processed right away — we don’t like to keep you waiting! Our team will pack and ship your items within 1-3 business days, and voilà, your wig is on its way. ✈️
Now, here’s the lowdown on delivery times:

• For US orders: Expect your new look to arrive in 3-7 business days.
• For international orders: Give it about 7-15 business days to reach you.

Just a heads-up: Some items are super popular, so shipping might take a little longer than expected, but we promise it’ll be worth the wait!

2. 📦 How long does delivery take?

We know how exciting it is to receive your new wig, and we do our best to get it to you as quickly as possible. Delivery times typically range from 3 to 15 business days, depending on where you are in the world. 🌍

If it’s been a bit longer than expected and you’re getting anxious (we totally get it!), just shoot us a message at support@whimsicalwigs.com, and we’ll check on your order for you. If you haven’t received your order within 30 days of purchasing, let us know right away, and we’ll make it right! 😎

Important Note: Our policy doesn’t cover any delays caused by incorrect shipping addresses or missed delivery attempts, so please make sure those details are correct when placing your order! 👍

3. ✈️ Do you deliver products internationally?

Absolutely! At Whimsical Wigs, we LOVE shipping wigs worldwide! 🌏 Whether you’re in New York, Paris, Tokyo, or anywhere in between, we’ll make sure your wig reaches you. Our team ships products to happy customers in nearly every corner of the globe, so no matter where you are, we’ve got you covered.

Plus, we ensure our packaging keeps your wig looking flawless during its journey — because you deserve nothing less than perfection! 💖

4. 📦 Can I combine multiple items into one package?

Great question! If you’ve ordered multiple items — because why stop at just one wig, right? 😏 — we’ll do our best to ship them all together. That means you won’t have to worry about receiving one item and waiting for the others. We ship all of our products from the same location, so chances are they’ll arrive at the same time. 🎁

However, depending on stock availability and where the items are coming from, there’s a slight chance your order might get split into multiple packages. If that happens, don’t worry — everything will reach you soon!

5. 📝 I entered the wrong shipping address or picked the wrong size. Can I fix it?

Oops, it happens! 😅 If you realized you entered the wrong shipping address or picked the wrong size, don’t panic. The first thing you should do is email us at support@whimsicalwigs.com as soon as possible. We’ll try our best to catch the order before it ships and make the necessary changes for you.

But here’s the thing — once an order enters the shipping process, it’s like trying to stop a freight train 🚂, so we might not be able to make changes after that point. Still, reach out to us, and we’ll do whatever we can to help. We know how frustrating it is to pay for something you can’t use!

6. 🔒 How secure is my personal information?

At Whimsical Wigs, your privacy and security are our top priority 🔐. We go the extra mile to ensure that all your personal and payment information is 100% secure. When you shop with us, your details are encrypted using SSL (Secure Socket Layer) technology, which means no one can snoop on your data. 🔒

We don’t store your credit card information after the transaction is completed, so you can shop with confidence, knowing that your info is safe with us! If you have any questions about our security measures, feel free to contact us at support@whimsicalwigs.com.

7. 🎁 Can I return or exchange my wig if it doesn’t fit?

We get it — sometimes, things don’t work out, even with wigs. 😕 But don’t worry! If your wig doesn’t fit or isn’t quite what you expected, you can return or exchange it within 15 days of receiving it. Our return process is simple and hassle-free because we want you to feel 100% satisfied with your purchase.

To start the process, just visit our Returns & Exchanges page or contact us at support@whimsicalwigs.com, and we’ll guide you through the steps. 💁‍♀️

8. 🎨 How do I choose the right wig color for me?

Finding the perfect wig color can be a challenge — but that’s where we come in! 🙌 At Whimsical Wigs, we offer a Wig Color Guide to help you find the shade that suits your style, personality, or natural hair tone. Whether you want to stick with something close to your own hair or make a bold statement with a vibrant new hue, we’ve got plenty of options to choose from! 🎨

Still unsure? No problem! Contact our customer service team, and we’ll help you find a wig color that’s just right for you.

9. 👧 Can I wear a Whimsical Wig every day?

Absolutely! 💃 Our wigs are designed for comfort and durability, making them perfect for daily wear. If you’re rocking one of our synthetic wigs, we recommend rotating between wigs to extend their lifespan.

10. 💳 What payment methods do you accept?

We want to make your shopping experience as easy as possible, so we accept all major payment methods, including Visa, MasterCard, American Express, PayPal, and more. 💳 No matter how you prefer to pay, we’ve got you covered. Plus, with our SSL-secured checkout process, you can be confident that your payment information is safe and secure.

Still have questions? We’re here for you! Contact us at support@whimsicalwigs.com, and we’ll be happy to help with anything you need.